Skip to Content
Sales TermsPrivacy Policy

Sales Terms

Effective from: 24.04.2026

1. General Provisions

1.1. These sales conditions (hereinafter Conditions) govern the legal relationships between the buyer (hereinafter Client) and Vaatar Studio OÜ(hereinafter Service Provider), registration code 17105619, located at Vana-Hinniala, Hinniala village, Võru municipality, Võru county 65206, email: vaatarstudio@gmail.com, in relation to the purchase of tickets for the virtual reality (VR) experience tour (hereinafter Service) through the website's ticketing system.

1.2. Familiarisation with the terms is mandatory for the Customer before making a purchase. By checking the box "I agree to the sales terms" during the purchase, the Customer confirms that they have familiarised themselves with the terms, understood them, and agree to them.

2. Prices and VAT

2.1. All ticket prices listed on the website and in the ticketing system are in euros (€).

2.2. Prices do not include VAT, as Vaatar Studio OÜ is not a VAT payer..

2.3. The service provider has the right to change prices at any time. The price applicable to the Customer is the one displayed at the time of placing the order.

3. Making a Purchase and Payment

3.1. To purchase a ticket, the Customer selects the appropriate VR tour date and time (session) and the number of tickets in the ticketing system.

3.2. To confirm the order, the Customer fills in the required fields (name, email address, phone number). The Customer is responsible for the accuracy of the entered data.

3.3. Payments are processed by Montonio Finance OÜ.Payment is made outside the Service Provider's website in a secure payment environment (bank links, card payments). The Service Provider does not have access to the Customer's bank and card details.

3.4. Vaatar Studio OÜ is the data controller and will transmit the necessary personal data for processing payments to the authorised processor Montonio Finance OÜ.

3.5. The contract between the Customer and the Service Provider is considered concluded upon the full receipt of the purchase amount in the Service Provider's bank account.

4. Receipt and Use of Tickets

4.1. After a successful payment, the Customer will receive the ticket(s) and purchase confirmation to the email address provided by the Customer. The ticket is digital and does not need to be printed.

4.2. The ticket guarantees access to the Service only on the date and time specified on the ticket.

5. Changes, cancellations and refunds of the booking

5.1.Changing the time:If the Customer is unable to attend the Service at the booked time, they can exchange the time. To do this, the Service Provider must be notified by email attaavetmalkov@gmail.comand agree on a new suitable time. The same ticket is valid for the newly agreed time.

5.2.Refund:The Customer has the right to return the ticket and receive a refund. The request for a refund must be communicated by email.

  • We recommend notifying about the refund request as soon as possible, but no later than 1 day before the start of the booked session. This ensures a smooth refund process.

  • The money will be refunded to the Customer's bank account within 20 working days from the receipt of the refund request.

    5.3.No-show:If the Customer does not show up at the booked time and does not inform the Service Provider of their non-attendance, the ticket will be considered used and the ticket price will not be refunded nor will a new time be offered.

6. Customer obligations and safety

6.1. The Customer is obliged to arrive at the event location at least 5 minutes before the start of the session indicated on the ticket, to ensure smooth preparation.

6.2. In case of delay, the Customer may not be able to fully join the Service and the ticket price will not be refunded.

6.3. The VR experience takes place at the Client's own risk. The service is not recommended for individuals diagnosed with epilepsy, severe heart conditions, or a strong tendency to motion sickness (cybersickness).

6.4. The service provider's representative has the right to refuse service to a client who is visibly intoxicated, behaves rudely, or poses a threat to themselves, others, or the VR equipment. In such cases, the ticket fee will not be refunded.

7. Processing of Personal Data

7.1. The service provider processes the Client's personal data (name, email, phone) solely for the purpose of fulfilling the order, communicating with the Client, and accounting. More detailed information is provided in ourPrivacy Policy..

8. Dispute Resolution

8.1. All claims and questions should be submitted via email to the addressvaatarstudio@gmail.com.

8.2. Disputes will be attempted to be resolved through negotiations. If an agreement cannot be reached, the Client has the right to contact the Consumer Protection Authority.

Privacy Policy

Effective from: 24.04.2026

This privacy policy describes how Vaatar Studio OÜ(hereinafter we) collects, uses, and protects personal data that you (hereinafter Client) provide to us when you use our website and purchase tickets for our virtual reality (VR) experience tour.

1. Data Controller

The data controller of personal data is: Taavet Malkov

Vaatar Studio OÜ

Registration code: 17105619

Address: Vana-Hinniala, Hinniala village, Võru municipality, Võru County 65206

Email:vaatarstudio@gmail.com

2. Collected Personal Data

We only collect the data that is necessary for providing the service and ensuring the best customer experience:

  • Contact details:First and last name, email address, phone number.

  • Purchase details:The contents of your order, payment information, and purchase history.

  • Communication details:Data you provide when communicating with us via email or other channels.

  • Anonymous usage statistics: Data on service usage (e.g., session duration, time spent in different locations, most popular sights on the tour), which is fully anonymised and cannot be linked to a specific individual.

3. Purposes and Legal Bases for Processing Personal Data

We process your personal data for the following purposes and legal bases:

  • Order management and service provision:We use your contact and purchase data to issue tickets, send purchase confirmations, and contact you regarding changes or cancellations to your booking. (Legal basis: performance of a contract).

  • Payment processing:We transmit the necessary data to the payment processor (Montonio Finance OÜ) for secure payment processing. (Legal basis:performance of a contract).

  • Providing customer support:We use your contact and communication data to respond to your inquiries and questions. (Legal basis:legitimate interestto provide quality customer service).

  • Service development and improvement:We collectanonymous statistics, and to analyse how customers experience our VR tour. This helps us improve the content, technical execution, and overall customer experience. The data is processed in a way that does not allow for the identification of any specific individual. (Legal basis:legitimate interestto develop our service).

  • Compliance with legal obligations:We retain accounting-related data in accordance with the Accounting Act. (Legal basis:compliance with a legal obligation).

4. Transfer of Personal Data to Third Parties

We do not share your personal data with third parties, except in the following cases:

  • Payment intermediaries:We transmit the necessary data for processing payments to Montonio Finance OÜ.

  • IT partners:We may use trusted partners (e.g., server service providers) who process data on our behalf and according to our instructions and are obliged to ensure the confidentiality of the data.

  • Authorities:We disclose data to government authorities only in cases and procedures provided by law.

5. Retention of Personal Data

We retain your personal data for as long as necessary to achieve the purposes mentioned above or as required by law:

  • Accounting-related data is retained in accordance with the law 7 years.

  • Data related to orders is retained for the duration of the limitation period for civil claims (generally 3 years) for the resolution of possible disputes.

  • After the retention period has expired, personal data will be deleted.

6. Customer Rights

You have the following rights regarding your personal data:

  • Right to access data:You have the right to obtain information about what personal data we process about you.

  • Right to rectification:You have the right to request the correction of inaccurate personal data.

  • Right to erasure ("right to be forgotten"):You have the right to request the deletion of your data when we have no legal basis for retaining it.

  • Right to restriction of processing:You have the right to request the restriction of processing your personal data in certain cases.

  • Right to lodge a complaint:If you believe that the processing of your personal data infringes your rights, you have the right to contact the Data Protection Inspectorate (AKI).

To exercise your rights, please contact us at the email addressvaatarstudio@gmail.com.

7. Changes to the privacy policy

We reserve the right to change the privacy policy as necessary. The updated version is always available on our website.